Customer Service Call Center Representative - 832 Words

Constance Untalan 2434 E. Main St. Lot #20 Mesa, AZ 85213 480-231553 Guam9@yahoo.com November 15, 2015 Tina Daniels Human Resource Manager 1401 S. 52nd St. #233 Tempe, AZ 85281 Dear Ms. Daniels I am contacting you today in regards to a job posting on â€Å"Craigslist† on an open position for a Customer Service Call Center Representative. I currently have experience in a call center environment as a representative staff member and trainer with more than twenty years in customer service, sales, banking; and retail management. I have enclosed my resume along with this cover letter for your review. My knowledge of customer service call center trainer, along with numerous call center certifications, and rewards in customer service, would assist me in being a wonderful role model at helping to build your business. My call center background includes training new employees on telephone etiquette while establishing an exceptional customer service experience. I am well knowledgeable on the process of handling multi-phone lines, high call volume; and assisting and resolving customer service issues; in a timely manner. I am able to go above and beyond to give my customers a feeling of excellence, through meeting team goals; and providing quality service. Through my abilities I’m able to push the team to strive with the ability to motivate them as a team player while meeting set goals. I’m well-known for organization, and restructuring within the different departments while beingShow MoreRelatedA Call Center As A Customer Service Representative1321 Words   |  6 PagesI work at a call center as a customer service representative. We usually don’t have teams created to be able to finish a common goal. Instead, we are given certain time restrictions such as call time, call waiting time, and even breaks. 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Zappos is a well-known customer service entity and an even more remarkable company culture can be attributed to their CEO, Tony Hsieh. He wanted to create a culture that would be fun, accepting of all, friendly, and happy. His objective was to have an atmosphere within the call center that wouldRead MoreVirtual786 Words   |  4 PagesAnswer 1. In order to improve customer service at Datatronics Matt will need to present a solid case in which he should consider the following items: †¢ How many customer service representatives are working in the Datatronics call center? †¢ What is their current knowledge of the products and what are some of the areas they will need to catch up on? †¢ How much time does a CSR spend on a single call on average? 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